General System & Internet Issues

Internet Issues

If you check your monitoring site and see that the system is offline, this does not necessarily mean that the system is not producing.  It may simply mean that the system is not connected to the internet, which is preventing data from being sent to the monitoring site.

If your system is no longer connected to the internet, don’t panic!
Give SolarFlair a call today!
A Service Coordinator is Waiting to Help You!

My Meter Is Frozen

Do you use your solar production meter to report your production data, but the meter screen is frozen or no longer works?

No worries, most of the time it is as simple as replacing the meter.

However, other factors can come into play:  A non-functioning meter can mean that the solar system itself has an underlying issue.

Either way, we are ready to help you get your meter back up and running:  Just call or email us today and a service coordinator will be happy to speak with you.

Production Issues

A production issue can be caused by any number of problems.

If you are having production issues, SolarFlair is here to help!

My Solar Breakers Keep Tripping

This is a direct message from your system that something may be wrong.

While a power outage or something simple might have caused the issue, if your solar breakers continue to trip after being reset, SolarFlair highly recommends leaving them off and giving us a call.